Freelancimals Policies for Plushies
The following policies apply to all Plushie items from our store. Clothing orders are handled differently and the policy for those can be found here.
Please note: Plushies and Clothing items are shipped seperately. It is normal to receive these deliveries seperately!
Delivery
When will I get my order?
Usually, it takes 3–5 business to get your Plushie order packaged and shipped. The shipping time depends on your location, but can be estimated as follows:
● USA: 7–14 business days
● UK: 3–9 business days
● Canada: 9-16 business days
● EU: 5-13 business days
Where will my order ship from?
From our business based in the UK
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not under our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@freelancimals.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, once the original has been returned to us but shipping will be at your own cost.
We provide a 14 day window to return your Plushie(s) if you decide you've changed your mind. The item must be returned in the condition it arrived with all tags and packaging etc. You will need to pay for shipping in this case.
